It's no secret that providing excellent customer service is challenging, even when everything is running smoothly. But what happens when things go wrong? Marilyn’s workshops will help you:
Gain skills for handling an irate, misinformed or just plain cantankerous customer
Handle mistakes masterfully
Discover the gift in disguise and enjoy greater success with your customers
Learn creative problem-solving and emotion management tools
Customers have access to so many choices in our global economy and can research their buying options on the internet with lightening speed. To succeed in today's business climate, it is crucial to maintain a strong staff of well-trained employees who know how to develop positive emotional connections with every customer.
Who’s Your Gladys? teaches creative problem solving and emotion management skills. Applying them at your business will impact your bottom line profits. Learn what to put into action to calm upset customers and successfully manage challenging situations.
Marilyn offers an easy-to-implement set of tools for handling both challenging customers and difficult situations with ease, giving audiences a new way of thinking and responding so they can generate the best solution for any customer challenge.
