Marilyn Suttle | Articles

“This book is destined to be a customer service classic. "

How is it that some businesses prove able to not only satisfy their “Gladys,” but turn her into one of their most loyal, utterly pleased customers?

Coming September 2009 | AMACOM Books

Pre-Order from these Fine Retailers:

Want an Honest Answer? Ask a Better Question

Applauding Compassionate Customer Service

Real vs Fake - Customer Service With a Smile

How to Appreciate Your Customers

Do You Like Your Customers?

Talking With Teenagers

Shifting from Work to Home

Are you Teaching your Kids to be Unhappy?

Traveling Parent

Compassion for Parents

Twelve Tips for Parent-Teacher Conference Success

Break Kids Free From Limiting Labels

Reasons Why Kids Twist Truth

Discipline Without Punishment

Fifteen Tips for Homework Success

Kids Pushing Buttons

Nine Tips for Helping Kids to Share

Three Stress Reducers for Good Decision Making

Conflict Can Be Good For You

An Empowering Way to Be Nice

How You Think About People Determines How You Feel and Act

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Who's Your Gladys?

Marilyn offers a variety of speaking programs. Please click the link below and find the one that suits your needs

• Ask A Better Question
• Talking With Teenagers
• Compassion For Parents
• Conflict Can Be Good
• Calm Down

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