RELATIONSHIPS CAN BE TRICKY
Do you have customers that make you want to scream?   Do you deal with coworkers who think so differently from you that you sometimes wonder if you even speak the same language? Do you go home to your family to find comfort and find conflict instead?

It doesn't have to be this way. There are practical skills  you can put to immediate use to amp up your inner resources, dial down your stress and better manage your relationships both at home and at work. You already have everything you need to turn a contentious relationship with just about anyone into a loyal, connected, respectful one. It isn't magic. It’s emotion management and it can take your communication and connection abilities to new heights. Marilyn Suttle teaches her audiences to think differently, behave differently and feel differently so they get consistently positive results. Companies bring Marilyn back time and time again because of the positive impact she brings to the lives of their employees.

Take a look at what Marilyn has to offer. You have already begun the process of exploring new ways to improve your success at work and at home. Your next step is to select your most pressing need: Do you want more success at work? Do you want to develop life balancing skills to keep you grounded? Do you want parenting skills for a happier home life? Marilyn will give you specific skills to reach your highest goals. Thank you so much for visiting this site. Please take a stroll through my website and you’ll find valuable information and guidance for both personal and professional growth. You can also contact Marilyn today for a personal coaching session or to book an event for your business or association. Please call 248.348.1023.

Who’s Your Gladys?
How to Turn Even the Most Difficult Customer into Your Biggest Fan
by  Marilyn Suttle & Lori Jo Vest

Filled with inspiring real-life case studies, Who’s Your Gladys reveals how large and small companies from a variety of industries avoid creating difficult customers in the first place. Readers will discover how they can:

• Create a culture that values compassionate connection with their customers
• Use creative problem solving and emotional management skills to turn challenging situations into opportunities to strengthen relationships
• Form strong bonds by paying close attention to people’s needs
• Customize service to different market segments
• Cement unbreakable customer relationships with anyone